1. Introduction
Welcome to Fluency. These Terms and Conditions outline the rules and regulations for the use of Elephant Memories’ services, the Mother company of Fluency, available through our website. By accessing and using our platform, you accept these terms in full. Do not continue to use Elephant Memories’ services if you do not accept all of the terms stated here.

2. Services Offered
Elephant Memories offers a variety of English language and personal development courses tailored to improve your speaking, writing, and professional skills. Detailed descriptions of the course content, duration, and intended learning outcomes are provided on our website. Each course is designed to meet the diverse needs of our students, ensuring a personalized and effective learning experience.

3. User Registration
To access and enroll in our courses, users must register for an account on our website. During registration, users are required to provide current, complete, and accurate information. Each user is responsible for maintaining the confidentiality of their account and password and for restricting access to their computer. Users agree to accept responsibility for all activities that occur under their account.

4. Payment Terms
Payment for courses must be made at the time of registration. We accept various forms of payment including bank transfer, credit card, and PayPal. Fees for our services are listed on our website and are subject to change without notice. All payments are due in full in accordance with the payment terms in effect at the time of registration.

5. Discounts and Promotions
From time to time, we may offer promotional discounts for our courses. These discounts apply to selected courses and are available for a limited time as specified in the promotion details. Discounts may not be combined with any other sale, promotion, discount, code, coupon, and/or offer. Discounts and promotions can be discontinued without prior notice.

6. Refund and Cancellation Policy

Students may cancel their enrollment and receive a full refund if the cancellation occurs with a minimum of 48 hours advanced notice before the scheduled start time of the course. Cancellations received less than two days before the course start date will result in a forfeiture of the full fee. In the
event of cancellation by Elephant Memories due to unforeseen circumstances, enrolled students will have the option to receive a full refund or credit for a future class.

7. Intellectual Property
The content provided during our courses, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Elephant Memories or its suppliers and protected by copyright and other intellectual property laws. You may not use any content from our courses for commercial use without obtaining written permission from us.

8. User Conduct
Users are expected to behave in a respectful and responsible manner when interacting with instructors and fellow students. Harassment, use of offensive language, or other disruptive behavior will not be tolerated and may result in termination of access to our services.

9. Privacy Policy
Our Privacy Policy describes how we handle the information you provide to us when you use our services. You agree to the collection, transfer, storage, and use of your personal information by Elephant Memories as outlined in the Privacy Policy.

10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland without regard to its conflict of law provisions.

11. Amendments
We reserve the right to amend these terms and conditions at any time. All amendments to these terms will be posted on our website and become effective immediately upon posting.

12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the contact information available on our website.